Return Window
You may request a return within 30 days of delivery. Items must be unworn, unwashed, undamaged and returned in their original packaging with all tags and hygiene seals intact.
Hygiene Rules
For hygiene reasons, underwear that has been opened, tried on, worn or washed cannot be returned unless it is defective or we sent the wrong item. Please check the size guide before opening multiple items.
Non-Returnable Items
Final-sale items, gift cards and personalized items are not eligible for return unless required by applicable law.
How to Start a Return
Email 18502050557@163.com with your order number, the item or items you wish to return and the reason for the return. Do not send a return without authorization. Once your return is approved, we will provide the return instructions and return address.
Return Shipping
Return shipping arrangements and any applicable costs will be confirmed when your return is authorized. Original shipping fees are non-refundable unless the item is defective or incorrect.
Refunds
After inspection, approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the refund.
Damaged or Incorrect Items
Contact 18502050557@163.com within 7 days of delivery and include your order number and clear photos. We will review the issue and provide an appropriate solution.